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Personal Conflict Management: Theory and Practice, by Suzanne Mccorkle, Melanie Reese
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Personal Conflict Management utilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical.
Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors’ shared experiences as mediators and organizational facilitators, this text demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management.
Beginning with an introduction to conflict, the text examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. The final two sections of the text take the reader beyond the basics, exploring the difficulties encountered in conflict management, the aftermath to a conflict, and conflicts in context, applying the theoretical concepts to everyday situations.
Written in an academic yet reader-friendly style, this textbook is enjoyable and thought-provoking for both students and instructors. Case studies, examples, essay suggestions, discussion questions, etc support an interactive environment that optimizes learning opportunities. Instructors will find these features useful in the development of classroom discussions and assignments, while students will benefit from the opportunity to examine their own conflict behavior and enhance their skills in conflict management.
- Sales Rank: #902331 in eBooks
- Published on: 2015-08-27
- Released on: 2015-08-27
- Format: Kindle eBook
From the Back Cover
"Personal Conflict Management "utilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical. Supporting the notion that there is not one correct approach to conflict management, and utilizing the authors' shared experiences as mediators and organizational facilitators, this book demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management. Beginning with an introduction to conflict, the book examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. The final two sections of the book take the reader beyond the basics, exploring the difficulties encountered in conflict management, the aftermath to a conflict, and conflicts in context, applying the theoretical concepts to everyday situations.
About the Author
Suzanne McCorkle, Boise State University
Melanie J. Reese, Boise State University
Most helpful customer reviews
3 of 3 people found the following review helpful.
Very well written
By John Matlock
This book is a beginning text on how we might better manage conflicts in our daily lives. We all have conflicts in our lives, with spouses, co-workers, friends, family and more. Most of us never think about how we might approach these conflicts. What I especially like about the approach used in this book is the way the authors have come up with dozens of case studies or situations. They are short but to the point. They are used to illustrate the theoretical points that the authors are discussing at the time.
For instance:
A Navy ship sees they are in a collision course with another ship and radio them: Alter your course ten degrees to the north, we are a battleship. The other ship replies: We’re a lighthouse, suggest you alter course.
This is to illustrate that assumptions might be at the base of a conflict and that explaining the true situation might be a much better than fighting. The Navy would not like it if someone ran their battleship into the rocks around the lighthouse. Retaining the thought about the battleship hitting the rocks will help you remember about assumptions.
1 of 3 people found the following review helpful.
Textbook
By Blue Johnson
Naturally I bought this because I had to for a BSU class. Good news- the chapters are small and easily cram-able for quiz. Nothing worse than taking up space just to take up space. Did I get enough words for Amazon review?
0 of 1 people found the following review helpful.
Four Stars
By beth
Good content and lots of great ideas!
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